We love surprises too, say hello
Planning a special moment? Looking for a custom box or collaboration? We’d love to hear from you. We usually respond within a few hours.
hello@whatasurprise.ca
+1 4377993284
Frequently asked questions
What makes What a Surprise different?
We focus on gifting experiences, not just products. Every box is curated to tell a story and create memorable moments.
Where do you ship?
We currently ship across the Greater Toronto Area (GTA).
Can I create a custom box?
Absolutely! Reach out to us via email or our contact form, and we’ll help you curate the perfect experience.
What’s your refund policy?
Refunds are accepted within 7 days of delivery for unopened and unused boxes.
Do you offer corporate or bulk gifting?
Yes! We create tailored experience boxes for teams, clients, and company milestones.
How soon will my order arrive?
Most orders are delivered within 3–5 business days within the GTA.
Can I include a personalized message?
Of course! Every order includes a note card you can customize.
Are your products locally sourced?
Yes, we prioritize local Canadian brands that share our values of quality and sustainability.
Do you offer digital experiences?
Some boxes include experience vouchers or event access. Check each product description for details.
Can I gift someone directly?
Yes ! You can ship directly to your recipient and include your personalized message at checkout.
Curious about corporate gifting?
At What a Surprise!, we believe corporate gifting should feel as meaningful as the relationships it celebrates. Whether you’re recognizing a milestone, thanking a client, or celebrating your team, we create curated experience boxes that go beyond “just gifts.” Each one tells a story, engages the senses, and leaves a lasting impression.
You can also call us at 437 799 3284 or email us at hello@whatasurprise.ca